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The purchase we made was very satisfactory. The unit came quickly and works well. If the need arises, I would not hesitate to use your company again.
Ed Patula
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Ed Patula
Monroeville
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PA
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Everything was handled in a very professional manner.I was pleased to find out that everything went aspromised. My order was shipped very quickly and arrivedin great condition. Customer service was very friendly and accurate information was given to meso I could returnmy phone. The credit to my account for my phone was handled very speedy. I would most certainly order from your company again with no reservation what so ever. Thank you for a great transaction! Sincerely, Debra J. Schmid.
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Debra Schmid
Maple Lake
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MN
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In response to your customer service survey: Was your telephone in stock? YES
Did the telephone ship as promised? YES
Were you issued a tracking number to monitor your shipment? YES
Please rate the quality and value of our products? EXCELLENT
Would you buy from us again? YES
Any additional comments? VERY SATISFACTORY BUYING EXPERIENCE
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C. Bayer
Cypress
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CA
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Frank and his website have been a huge help in repairing the Linear security system I inherited when I purchased my home. On several occassions he has returned calls after hours and on weekends to help out with my system. His prices on spare parts are also excellent.
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Lee Tierney
Alameda
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CA
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Dear Frank,
On behalf of our family, we would like to take this opportunity to express our gratitude for the services that Assured Safety provided to our mother, Rose Perry, while she was living alone at home.
Words cannot express how comforting it was to know that mom had a lifeline in the form of the necklace which, she wore around her neck that was directly connected to your company in case of an emergency.
Not only did that service give our mom peace of mind but we, her children, as well. I would totally and unequivocally recommend Assured Safety Concepts to anyone who wants to have a vital lifeline and total peace of mind!
Not only for providing the party using the service, but also, for those of us who serve as caregivers. Thank you and your company so much on behalf of our entire family.
Sincerely,
Ken Perry
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Ken Perry
Brooklyn Hts
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Ohio
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One of the best customer service experiences I have ever had when buying over the net. Dont buy anywhere else. Prices were less than other sites and the customer service is top notch. Frank went beyond the call of duty to help me get this unit installed. The Linear DVS 2400 is a superb alarm system. I do suggest buying the extra keypad for your back door. 5 star rating all around for this company and his customer service and products.
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Franklin John Sutton
Charlotte
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North Carolina
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We bought my grandpa a system for Christmas 2 years ago from another company. Everything was going fine until about 2 months ago. His pendant stopped working. We called and emailed the company for a week, but no one ever responded. About 2 weeks after that a new pendant was drop shipped to my grandpa's house. He put it on and thought everything was great. Then he fell and help didn't come. So we did some testing and found the pendant wasn't working. I still couldn't get in touch with anyone from the company I bought the system from, so I just googled the system. This website was the first that came up. I took a chance and called. FRANK was AMAZING. We didn't know him at all. He could have referred us back to the company that wasn't helping us, but that thought didn't even cross his mind. He jumped right in to help us and through a series of phone calls, and much of his time (which was uncompensated for) he help us to program my grandpa's pendant. I told him that I really appreciated his help and that we wanted to switch to him. He asked if we had a contract with the other company. We do, it is renewed annually and not up for a few months. He took the time to explain how the monitoring services are contracted and told me that he ethically didn't want to take customers from other companies so if I was comfortable with the monitoring I had, waiting until the contract was up might be the thing to do. I appreciated this, because the monitoring is in place and we can test it, but because of the lack of response from the other company I didn't think that I would be able to be refunded my service fees if I changed. I was even more impressed. He had spent all this time on phone calls between myself and my sister - who was at my grandpa's house to work on the system and he was not even expecting to convert me over to his service. If he gives this kind of service to people who are not even his clients, I can't wait to become his client!
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Cindy A
Bluffdale
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Utah
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I know I have already posted once, but I really feel like I need to post again. My grandpa recently passed away - which was a blessing for him. Because of Frank's constant care and attention in getting his alert set up, my grandpa was able to use the button when he needed it. Instead of dying alone, we were able to spend 4 wonderful days as a family with him, expressing our love and renewing our bond of love to one another. His passing was beautiful!! But without that system, the end of his story might not have been such a good memory for us. I can never thank you enough for that gift of time, Frank. Meny heartfelt thanks from the Trenton Jones family.
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Cindy A
Bluffdale
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Utah
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